Privacy Policy

Effective Date: June 21, 2026  |  Last Updated: June 21, 2026

1. Introduction and Who We Are

Welcome to Hangry Joe's. We are a food service business operating in the United States, committed to protecting the privacy and personal information of every individual who interacts with our website, mobile platforms, and related services. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

Throughout this Privacy Policy, the terms "Hangry Joe's," "we," "us," and "our" refer to the business entity operating under the name Hangry Joe's. The term "you" or "user" refers to any person who accesses or uses our website, services, or who provides personal information to us in any context, including but not limited to online ordering, account registration, newsletter subscriptions, or general browsing.

Our contact details for all privacy-related inquiries are as follows:

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, we request that you discontinue use of our website and services immediately.

2. Information We Collect

Hangry Joe's collects various categories of personal and non-personal information in the course of providing our food services, processing orders, and operating our digital platforms. The information we collect falls into several distinct categories, each described in detail below.

2.1 Personal Identification Information

When you interact with our website or services, we may collect personal identification information that can be used to identify you directly or indirectly. This includes:

• Full name — collected during account registration, order placement, or contact form submissions.
• Email address — used for order confirmations, account management, promotional communications, and customer support.
• Phone number — collected for order coordination, delivery notifications, and customer service purposes.
• Mailing or delivery address — required when you place a delivery order through our platform.
• Date of birth — collected where age verification is necessary, particularly in relation to our policy restricting services to users aged 18 and over.
• Payment information — including credit card numbers, debit card numbers, billing addresses, and other financial data necessary to process transactions. Note that payment card data is processed through secure, PCI-DSS-compliant third-party payment processors and is not stored directly on our servers.

2.2 Account and Profile Information

If you create an account on our website, we collect the information you provide during the registration process, including your chosen username, password (stored in encrypted form), dietary preferences, saved delivery addresses, and order history. This information helps us personalize your experience and make repeat ordering more convenient.

2.3 Transaction and Order Data

Every time you place an order through our platform, we collect detailed transaction data, including the items ordered, order values, special instructions, timestamps of orders, delivery or pickup preferences, and payment method types. This transactional data is essential for fulfilling your orders and maintaining accurate business records.

2.4 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website, including:

• Pages viewed, time spent on each page, and navigation paths through our website.
• Search queries entered on our platform.
• Items added to or removed from your cart, even if a purchase is not completed.
• Click-through rates on promotions, banners, and featured menu items.
• Frequency and recency of your visits to our website.

2.5 Device and Technical Information

When you visit our website, our servers and analytics systems automatically collect technical information about your device and connection, including:

• IP address — used for security monitoring, fraud prevention, and general geographic analytics.
• Browser type and version — helps us optimize website performance across different browsers.
• Operating system — used to ensure compatibility and improve user experience.
• Device identifiers — unique identifiers associated with your device, particularly relevant on mobile platforms.
• Referring URLs — the web address from which you navigated to our site, helping us understand our traffic sources.
• Screen resolution and display settings — used for website rendering optimization.

2.6 Location Data

With your permission, we may collect precise or approximate geolocation data from your device. Location information is primarily used to facilitate delivery services, display nearby pickup locations, and provide localized menu options. You may disable location sharing through your device settings at any time, although this may limit certain features of our service.

2.7 Communications and Feedback

When you contact our customer service team, submit feedback, leave reviews, or participate in surveys, we collect and store the content of those communications, along with any attachments or supporting information you provide. This data is used to resolve your inquiries and improve our services.

2.8 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For a detailed explanation of our cookie practices, please refer to Section 8 of this Privacy Policy.

3. How We Use Your Information

Hangry Joe's uses the personal information we collect for a range of purposes, all of which are connected to our legitimate business operations, legal obligations, or your explicit consent where required. The following describes the primary purposes for which we process your data:

3.1 Order Processing and Service Delivery

The primary use of your personal information is to process and fulfill your food orders. This includes confirming your order, coordinating delivery or pickup logistics, processing your payment, sending order status updates, and handling any post-order concerns such as refunds or replacements.

3.2 Account Management

If you have registered an account, we use your information to manage your account, authenticate your identity when you log in, maintain your order history and preferences, and allow you to update your saved information.

3.3 Customer Support

We use your information to respond to your inquiries, complaints, and feedback. Our customer support team may access your order history and account details to provide accurate and efficient assistance.

3.4 Marketing and Promotional Communications

With your consent, or where permitted by applicable law, we may use your email address, phone number, and behavioral data to send you promotional offers, loyalty program updates, new menu announcements, seasonal deals, and other marketing communications. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in any marketing email or by contacting us directly at [email protected].

3.5 Analytics and Service Improvement

We analyze usage data, transaction patterns, and behavioral data to understand how customers interact with our platform, identify areas for improvement, optimize our menu and pricing strategies, and enhance the overall user experience. This analysis may involve automated processing and aggregated reporting.

3.6 Fraud Prevention and Security

We use technical and behavioral data, including IP addresses and device identifiers, to detect, prevent, and investigate fraudulent transactions, unauthorized account access, and other security threats. This is a legitimate interest that underpins our ability to operate a safe and trustworthy platform.

3.7 Legal Compliance

We process certain categories of personal data to comply with applicable federal and state laws, including tax regulations, food safety reporting requirements, and responses to lawful government requests or court orders.

3.8 Personalization

We may use your order history, preferences, and browsing behavior to personalize your experience on our website, including displaying recommended menu items, tailoring promotional offers to your interests, and pre-populating delivery information for faster checkout.

4. Sharing Your Information with Third Parties

Hangry Joe's does not sell your personal information to third parties. However, in the course of operating our business, we share certain data with trusted partners and service providers under strict confidentiality and data protection obligations. The following describes the circumstances under which we may share your information:

4.1 Service Providers and Business Partners

We engage third-party companies to assist with various aspects of our operations, including:

• Payment processors — to securely handle credit card and debit card transactions.
• Delivery partners and logistics providers — to fulfill delivery orders placed through our platform.
• Email and SMS service providers — to send order confirmations, marketing communications, and customer service messages.
• Cloud hosting and infrastructure providers — to store and manage our website data and databases.
• Analytics platforms — such as Google Analytics, to help us understand website traffic and user behavior.
• Customer relationship management (CRM) systems — to manage customer interactions and support tickets.

All third-party service providers are contractually required to process your data only for the purposes we specify, to maintain appropriate security standards, and to comply with applicable privacy laws.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties if we are required to do so by law, regulation, subpoena, court order, or other legal process. We may also disclose information when we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, protect the safety of our customers or the public, or comply with legal obligations under the FTC Act or other applicable U.S. laws.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy involving Hangry Joe's, your personal information may be transferred to the successor entity as part of the business assets. We will notify you of any such transfer through a prominent notice on our website or by direct communication where required by law.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information — data that cannot reasonably be used to identify you — with third parties for research, marketing analysis, or industry benchmarking purposes. This type of sharing does not constitute disclosure of personal information.

5. Data Security

Hangry Joe's takes the security of your personal information seriously. We implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• SSL/TLS encryption — All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Password hashing — User passwords are stored using strong one-way cryptographic hashing algorithms and are never stored in plaintext.
• Firewalls and intrusion detection — Our servers are protected by enterprise-grade firewalls and intrusion detection systems.
• Regular security audits — We conduct periodic security assessments and vulnerability scans of our digital infrastructure.
• Access controls — Access to personal data within our organization is restricted on a need-to-know basis, with multi-factor authentication required for administrative access.

5.2 Administrative Safeguards

Our staff members who handle personal information are trained on data privacy best practices and are bound by confidentiality obligations. We maintain internal data handling policies and conduct regular privacy training to ensure ongoing compliance.

5.3 Limitations of Security

While we take every reasonable precaution to protect your personal information, no method of data transmission or electronic storage is completely secure. We cannot guarantee absolute security against all potential threats. In the event of a data breach that affects your personal information, we will notify you as required by applicable federal and state laws, including applicable state data breach notification statutes.

6. Your Privacy Rights

Depending on your location and applicable law, you may have several rights regarding your personal information. Hangry Joe's is committed to honoring these rights and has implemented processes to facilitate your exercise of them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Rights for All U.S. Users

Regardless of your state of residence, Hangry Joe's extends the following data rights to all users as a matter of good privacy practice:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we update or correct any inaccurate or incomplete information in your records.
• Right of Deletion: You may request the deletion of your personal information, subject to legal and operational retention requirements.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using the following contact methods:

• Email: [email protected]
• Website: eat-hangryjoes.click

We will respond to your request within 45 days of receipt, as required under the CCPA/CPRA. In certain complex cases, we may extend this period by an additional 45 days with prior notice. We may need to verify your identity before processing your request to protect your privacy and the security of your account. We will not discriminate against you for exercising your privacy rights.

7. Data Retention

Hangry Joe's retains personal information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, enforce our agreements, and operate our business effectively. The following general retention guidelines apply:

When personal information is no longer required for retention, we securely delete or anonymize it in accordance with our internal data disposal procedures.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and support our marketing efforts. Cookies are small text files placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionalities such as session management, shopping cart operations, and secure login. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most frequently and whether visitors encounter error messages. This data is used in aggregated form to improve website performance.
• Functional Cookies: These cookies allow the website to remember your preferences and choices (such as your language or saved delivery address) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to track your browsing habits and display targeted advertisements both on our website and on third-party platforms. They may be set by us or by our advertising partners.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent tool, which is presented when you first visit our website. You may also configure your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as maintaining a shopping cart or staying logged into your account.

For more detailed information about the specific cookies we use, their purposes, and their duration, please refer to our dedicated Cookie Policy available on our website.

9. Children's Privacy

Hangry Joe's services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 18. Our website and services are not directed at minors, and we do not use our platform to market food products to children.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete that information from our records. If you believe that a minor has provided us with personal information without appropriate parental or guardian consent, please contact us immediately at [email protected] so that we can investigate and address the matter promptly.

Parents and guardians are encouraged to monitor the online activities of minors in their care and to ensure that minors do not submit personal information to websites or services without appropriate supervision.

10. International Data Transfers

Hangry Joe's is a United States-based business, and our primary data processing activities take place within the United States. However, due to the global nature of certain technology services we employ — including cloud hosting providers, analytics platforms, and communication tools — your personal information may be stored or processed in countries or territories outside your state of residence.

When personal data is transferred across state or national borders, we take steps to ensure that adequate protections are in place. For transfers involving data of users who may be located internationally, we rely on applicable legal mechanisms and contractual safeguards to ensure that your information receives a level of protection consistent with the standards described in this Privacy Policy.

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to processing locations within or outside the United States, as described herein.

11. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by Hangry Joe's. These links may include social media platforms, review sites, payment gateways, or partner websites. This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform. Your interactions with third-party services are governed entirely by their respective privacy policies and terms of service.

12. Your Choices and Opt-Out Options

Hangry Joe's respects your preferences and provides you with meaningful choices regarding the use of your personal information:

12.1 Marketing Communications

You may opt out of receiving promotional emails and SMS messages from us at any time by:

• Clicking the "Unsubscribe" link included in every marketing email we send.
• Replying "STOP" to any SMS marketing message you receive from us.
• Contacting us directly at [email protected] with your opt-out request.

Please note that even if you opt out of marketing communications, you will continue to receive transactional messages related to your orders and account activity, as these are necessary for service delivery.

12.2 Account Deletion

You may delete your Hangry Joe's account at any time through your account settings page or by contacting our support team. Upon deletion, we will remove your personal information from our active systems, subject to our data retention obligations described in Section 7.

12.3 Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. At this time, our website does not respond differently to DNT signals, as there is no universally accepted standard for how businesses should interpret such signals. We continue to monitor developments in this area and will update our practices if industry standards evolve.

13. Filing Complaints with Data Protection Authorities

If you believe that Hangry Joe's has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the appropriate regulatory authorities. In the United States, the following options are available:

13.1 Federal Trade Commission (FTC)

The Federal Trade Commission enforces federal consumer protection laws that prevent fraudulent, deceptive, and unfair business practices, including violations of privacy commitments. You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

13.2 California Privacy Protection Agency (CPPA)

If you are a California resident, you may also file a complaint with the California Privacy Protection Agency, which is responsible for enforcing the CCPA and CPRA:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

13.3 State Attorney General Offices

Most U.S. states have an Attorney General's office that handles consumer protection complaints, including privacy-related concerns. You may contact your state's Attorney General office to report potential violations of state privacy or consumer protection laws.

We encourage you to first contact us directly at [email protected] to give us the opportunity to address your concerns before escalating to a regulatory authority. We are committed to resolving privacy issues fairly and transparently.

14. Changes to This Privacy Policy

Hangry Joe's reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, technological developments, or user feedback. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at eat-hangryjoes.click with a revised "Last Updated" date.
• Sending an email notification to registered users when changes are significant.
• Displaying a prominent notice on our website homepage for a reasonable period following the update.

Your continued use of our website and services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this policy periodically to stay informed about how we protect your personal information.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way Hangry Joe's handles your personal information, please do not hesitate to contact us. Our privacy team is available to assist you and is committed to responding to all inquiries in a timely and transparent manner.

When submitting a privacy inquiry or rights request, please include the following information to help us process your request efficiently:

• Your full name and email address associated with your account.
• A clear description of your request or concern.
• Any relevant details that may help us identify your records, such as order numbers or account usernames.

We will acknowledge receipt of your request within 5 business days and endeavor to fully respond within the timeframes required by applicable law.

This Privacy Policy was last updated on June 21, 2026. All previous versions of this policy are superseded by this document. Hangry Joe's — eat-hangryjoes.click