Refund Policy

Effective Date: June 21, 2026 | Last Updated: June 21, 2026

1. Introduction

Hangry Joe's ("we," "us," "our," or "the Company") operates the website located at eat-hangryjoes.click and provides food products and related services to customers across the United States. We understand that issues can arise with food orders, and we strive to make the refund and resolution process as straightforward and fair as possible.

This Refund Policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act), and any applicable state-level food service and consumer protection regulations. By placing an order with Hangry Joe's, you agree to the terms outlined in this policy.

If you have any questions or concerns about this policy, please do not hesitate to contact us at [email protected] before or after placing your order.

2. Eligibility Conditions for Refunds

We want every customer to have a great experience with Hangry Joe's. Refunds may be granted under the following circumstances:

• Incorrect Order: You received a food item that is different from what you ordered as confirmed in your order receipt.
• Missing Items: One or more items from your confirmed order were not included in your delivery or pickup order.
• Food Quality Issues: The food item(s) you received were spoiled, contaminated, undercooked, or otherwise unfit for consumption at the time of delivery or pickup.
• Damaged Packaging: Your order arrived with severely damaged packaging that compromised the safety or integrity of the food items inside.
• Significant Delay: Your order experienced an unreasonable delivery delay that was caused by Hangry Joe's or our designated delivery service, resulting in food that was no longer acceptable for consumption.
• Duplicate Charge: You were charged more than once for the same order due to a technical or billing error.
• Order Not Delivered: Your confirmed order was never delivered and cannot be verified as received.

To be eligible for a refund, you must report the issue within the applicable timeframe specified in Section 3 of this policy. Refund requests submitted outside the applicable timeframe may not be honored, except in cases of billing errors or duplicate charges, which may be reviewed on a case-by-case basis.

3. Timeframes for Refund Requests

Time is of the essence with food-related refund requests, as food items are perishable and issues must be documented promptly. The following timeframes apply:

We strongly encourage customers to review their orders immediately upon receipt and to contact us as soon as any issue is identified. Delayed reporting may limit our ability to investigate and resolve the matter appropriately.

4. Non-Refundable Items and Situations

While we strive to accommodate all reasonable refund requests, the following items and situations are generally not eligible for refunds:

• Change of Mind: Refunds will not be issued simply because you changed your mind about an order that has already been prepared or is in transit.
• Customization Errors by the Customer: If you selected incorrect customizations, toppings, or add-ons at the time of ordering, we are not responsible for the resulting product.
• Allergies Not Disclosed at Ordering: While we take food safety seriously, refunds will not be issued for allergic reactions resulting from ingredients that were listed on the menu and not flagged during the ordering process. Please review our menu carefully and contact us before ordering if you have dietary restrictions.
• Partially Consumed Items: Refunds or replacements will generally not be provided for items that have been substantially consumed, unless a legitimate quality or safety concern is documented.
• Promotional or Free Items: Items received as part of a promotional offer, discount, or complimentary addition are not eligible for refunds.
• Third-Party Delivery Errors: If your order is placed through a third-party delivery platform (such as DoorDash, Uber Eats, or Grubhub), refund eligibility may be governed by that platform's own refund policy. Please refer to the applicable platform's terms in such cases.
• Requests Outside the Eligible Timeframe: Refund requests submitted beyond the timeframes listed in Section 3 will generally not be eligible unless an exception applies.

5. How to Request a Refund (Step-by-Step)

Requesting a refund from Hangry Joe's is simple. Please follow the steps below to ensure your request is processed as quickly as possible:

1. Step 1 – Gather Your Order Information: Locate your order confirmation email or receipt. Have your order number, the date and time of the order, and the items in question ready before contacting us.
2. Step 2 – Document the Issue: If possible, take clear photographs of the incorrect, missing, or unsatisfactory food items, as well as any damaged packaging. Visual documentation greatly helps us investigate and resolve your request faster.
3. Step 3 – Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: eat-hangryjoes.click
   Please include your order number, a description of the issue, and any supporting photos in your initial message.
4. Step 4 – Wait for Acknowledgment: Our customer support team will acknowledge your request within 1–2 business days. We may ask for additional information to verify your claim.
5. Step 5 – Resolution: Once your request has been reviewed and approved, we will notify you of the resolution. This may include a full refund, partial refund, store credit, or replacement order, depending on the nature of the issue.

6. Refund Processing Times by Payment Method

Once a refund has been approved by our team, the time it takes to receive the funds depends on your original payment method. The following estimated timelines apply:

Please be aware that the processing times listed above represent our internal processing. Your bank or financial institution may require additional time to post the refund to your account. We are not responsible for delays caused by third-party financial institutions.

If you have not received your refund within the timeframe listed above, please first check your bank account or contact your card issuer. If the issue persists, contact us at [email protected].

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder of the order was acceptable.
• An item was received but differed only slightly from what was ordered (e.g., minor topping variation).
• The food item was partially consumed before the issue was identified.
• A delivery delay affected only part of a multi-item order.
• A promotional discount was applied to the original order, and the refund is adjusted to reflect the actual amount paid.

The amount of any partial refund will be calculated based on the price of the specific items in question, minus any discounts or promotions applied at checkout. Our customer support team will communicate the proposed partial refund amount to you prior to processing, and you will have the opportunity to discuss the proposed resolution.

8. Exchange Policy

Due to the perishable nature of food products, traditional item exchanges are generally not possible in the same way they would be for non-perishable goods. However, Hangry Joe's offers the following alternatives in appropriate circumstances:

• Order Replacement: If your order was incorrect or contained a quality issue, we may offer to prepare and send a replacement order at no additional charge to you. Replacements are subject to availability and are offered at our discretion.
• Store Credit: In lieu of a monetary refund, we may offer store credit of equivalent value to be applied toward a future order on our platform.
• Substitute Items: In cases where a specific item is unavailable for replacement, we may offer a comparable menu item of equal or greater value as an alternative.

Exchanges or replacements must be requested within the same timeframes outlined in Section 3 of this policy. We reserve the right to assess each situation individually and determine the most appropriate resolution.

9. Cancellation Policy

We understand that plans can change. The following cancellation terms apply to orders placed through eat-hangryjoes.click:

9.1 Cancellation Before Preparation Begins

If you wish to cancel your order, you must do so within 5 minutes of placing the order. During this window, you may be eligible for a full refund. To cancel your order promptly, contact us immediately at [email protected] with your order number and the subject line "ORDER CANCELLATION."

9.2 Cancellation After Preparation Has Begun

Once our kitchen has begun preparing your order, cancellations are generally not accepted, and refunds will not be issued for the cost of the food items. This is due to the perishable nature of food and the resources already committed to fulfilling your order.

9.3 Cancellation Due to Unavailability

In the event that Hangry Joe's must cancel your order due to item unavailability, kitchen capacity issues, or operational reasons, you will receive a full refund to your original payment method within the timeframes outlined in Section 6. We will notify you promptly by email if your order is cancelled on our end.

9.4 Scheduled or Pre-Orders

If you have placed a scheduled or pre-order, cancellations may be accepted up to 2 hours before the scheduled order time. Cancellations requested within 2 hours of a scheduled order may not be eligible for a full refund if preparation has already commenced.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Hangry Joe's provides the following dispute resolution process:

10.1 Internal Escalation

If your initial refund request was denied or you disagree with the proposed resolution, you may request an internal review by contacting us at [email protected] with the subject line "REFUND DISPUTE – [Your Order Number]." Please include a detailed explanation of why you believe the decision should be reconsidered and any additional supporting documentation. Our team will respond to escalated disputes within 3–5 business days.

10.2 Consumer Protection Resources

As a consumer in the United States, you also have access to the following resources if you believe your consumer rights have been violated:

• Federal Trade Commission (FTC): File a complaint at ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• Consumer Financial Protection Bureau (CFPB): If your dispute involves a billing or payment issue, you may submit a complaint at consumerfinance.gov.
• State Attorney General's Office: You may contact your state's Attorney General's office for consumer protection assistance.
• Better Business Bureau (BBB): You may file a complaint with the BBB at bbb.org.

10.3 Chargebacks

While you always have the right to dispute a charge with your bank or credit card issuer, we encourage you to contact us first to allow us the opportunity to resolve the issue directly. Initiating a chargeback without first attempting to resolve the matter with us may result in the suspension of your account while the dispute is under investigation.

11. Special Circumstances

Hangry Joe's recognizes that extraordinary circumstances may arise that are outside the standard refund parameters. In cases involving:

• Food safety concerns that pose a health risk
• Severe weather or natural disasters affecting delivery
• System errors resulting in overcharges or duplicate orders
• Technical failures during the ordering process

We will review these situations individually and use our best judgment to arrive at a fair resolution, even if the situation falls outside the standard timeframes or conditions described in this policy. We are committed to doing right by our customers and resolving extraordinary situations promptly and fairly.

12. Policy Updates

Hangry Joe's reserves the right to update, modify, or revise this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at eat-hangryjoes.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically to stay informed of any changes. Continued use of our services after any modifications constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact Hangry Joe's using the information below. Our customer support team is here to help and will respond as promptly as possible.